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Supervisor Customer Service / Tour Desk Operator
We’re Hiring: Supervisor Customer Service
Location: Curaçao
Full-time
We’re looking for a Customer Service Supervisor with a passion for travel, teamwork, and adventure! If you thrive in a dynamic environment and know how to motivate others while keeping a clear overview, we’d love to have you on our growing team!
What you’ll do
✔️ Guide and support the team to deliver great service.
✔️ Track and monitor targets.
✔️ Monitor schedules and ensure all tasks are completed on time.
✔️ Assist customers in person, by phone, WhatsApp and via email.
✔️ ️ Provide detailed information about tours, private charters and rental services.
✔️ Book tours and activities, handle reservations, and process payments.
✔️ Resolve customer inquiries and ensure guest satisfaction.
✔️ Liaise with tour operators and maintain up-to-date knowledge of available packages.
✔️ Keep the tour desk area organized and presentable.
What We’re Looking For
🌐 Excellent communication skills in English (Dutch, Spanish, and Papiamentu are a plus!)
👥 Friendly, professional, and customer-oriented attitude.
🧠 Ability to multitask in a fast-paced setting.
🎯 Experience in customer service, hospitality, or tourism is preferred.
🖱️ Computer and booking system skills.
🔄 Flexibility to work weekends and holidays as needed.
🧩 Resolve customer inquiries and ensure guest satisfaction.
🎓 A bachelor’s level of education.
🔗 Liaise with tour operators and maintain up-to-date knowledge of available packages. Keep the tour desk area organized and presentable.
What we offer
Competitive salary and benefits.
Opportunities to grow within the company.
The chance to share your love for Curaçao with people from around the world.
Ready to join the team? Send your CV and a motivation to info@levelagency.nl
How do you like your coffee?
We’ll have it ready for you! It is not without reason that we are above Van Gogh Specialty Coffees. So, whether you’re curious about the possibilities for your company or have a specific question for us, we’d love to have a conversation with you. Our team is here to brainstorm with you, and you can count on a challenging sparring partner.
Of course, it’s entirely without obligation. Although we do prefer long-term relationships ourselves.